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Privacy Policy

Personal Information

Baqai Dawakhana Pvt. Ltd. is a company registered under the Companies Act, 2013, with its registered office at GROUND FLOOR, 3070/A, PRATAP STREET, B/H PARKING GOLCHA CINEMA, DARYAGANJ, 110002 Central Delhi Delhi, India. Baqai Dawakhana Pvt. Ltd. is the owner of the brand Baqai Dawakhana and the website ("Website"). This Privacy Policy outlines Baqai Dawakhana Pvt. Ltd.'s commitment to data protection and privacy, fulfilling its obligations under applicable laws and regulations.

Throughout this document, ‘we,’ ‘us,’ ‘our,’ ‘ours’ refers to Baqai Dawakhana Pvt. Ltd. Wherever we have said ‘you’ or ‘your,’ this means YOU.

We are dedicated to treating data privacy with the utmost importance. This Privacy Policy provides the necessary details about how your data is collected and used by us on the Website. By accessing the services provided by us on the Website, you agree to the collection and use of your data by us in the manner provided for under this Privacy Policy.

Personal information gathered by us

As part of your registration process on our Website, we may collect personally identifiable information, including, without limitation, your name (first and last name), email address, mobile phone number, contact details, username along with the password you have created for setting up your account on the Website, your date of birth, age, gender, residential address, shipping address, postal code, information about the pages you visited/accessed on the Website, the links you clicked on the Website, the number of times you visited/accessed a particular page on the Website, and any such browsing information. We might receive certain information about you from other sources, such as updated delivery status and shipping address information provided by you to our carriers, which we shall use to correct our records for the successful delivery of your next purchase.

You can choose not to share your personal information with us, but then you might not be able to use and access all the services provided by us on the Website. We use your personal information for processing your transactions, responding to your requests and/or queries, and for communicating with you.

Why do we collect your personal information

We will collect personally identifiable information about you as part of a voluntary registration process or through an online survey. The information collected is used for registering you on our Website, verifying your identity, facilitating transactions, communicating with you, conveying promotional offers, and updating you about our products and services. Without limitation, these purposes include:

- Accepting, handling, and processing your orders, delivering the product/s you ordered, processing payments, and communicating with you regarding the status of your order.
- Providing functionality and analyzing the performance of our Website to fix errors and improve user ability and effectiveness.
- Recommending promotions and products based on your interests, identifying preferences, and personalizing your experience on the Website.
- Communicating with you via different channels regarding your use of our Website, such as orders placed, queries raised, and promotional offers.

Manner of collection of information

We receive and store information whenever you interact with us through the Website or from other sources, such as updated delivery status and address information provided by you to our carriers. When you browse, access, or use the Website, our servers may collect information directly or indirectly regarding your activities on our Website through cookies, permissions, or other trackers.

Our Website may contain links to other third-party websites, for which we are not responsible for the privacy practices. Some web browsers have a “Do Not Track” feature; however, our Website is not currently set up to respond to those signals.


By using our Website and/or providing your personal information while registering your account on our Website, you consent to the collection and use of the information you disclose on our Website in accordance with this Privacy Policy. By accessing and using the Website, you accept the terms of the Privacy Policy, Terms of Use, Shipping Policy, and Cancellation Policy, and consent to our use and disclosure of your personal information as described in the Privacy Policy.

When your personal information may be disclosed to other parties

We do not sell or share your personal information with any third party for commercial gain/profit. We may share or be required to share your personal information, without limitation, as follows:

- With our business associates/partners to deliver the products you have ordered.
- With our payment gateway partner when you initiate a payment using your credit/debit card on our Website.
- With the concerned authorities when there is a legal obligation to do so (e.g., to assist with detecting and preventing fraud).
- With the concerned authorities when there is a requirement in connection with regulatory reporting, litigation, or asserting or defending legal rights and interests.
- When we have a legitimate business reason for doing so.
- When we want to send you information and promotional material regarding our products and services.
- When we have asked for your consent to share it, and you’ve agreed to the same.
- To improve your online shopping experience with us.

With whom your personal information will be shared

We will not use your financial information for any purpose other than to complete a transaction/order that you have placed with us through our Website. We do not rent, sell, or share your personal information and will not disclose any of your personally identifiable information to third parties, except in cases where you placed an order for our products and such information is necessary to be shared with our third-party associates/partners to ensure successful product delivery. We have appropriate contracts in place with our third-party partners, ensuring they cannot use your personal information outside the scope permitted by us.

How do we secure and protect your personal information

We are committed to protecting your personal information, employing security measures and appropriate physical, technical, and managerial safeguards to prevent unauthorized access, alteration, transmission, and deletion. Our servers are accessible only to authorized personnel on a need-to-know basis. While we strive to maintain the confidentiality of your personal identifiable information, internet transmissions cannot be made absolutely secure. By using this Website, you agree that we shall have no liability for disclosure of your information due to errors in transmission or unauthorized acts by third parties. We retain information collected for as long as necessary for the purposes set out in this Privacy Policy and for legal and regulatory reasons.

The data collected from customers on the Website is stored in the servers of Shopify, and appropriate security measures, compliant with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, are undertaken by Shopify to protect the data against unauthorized access, alteration, disclosure, or destruction.

Children’s privacy

On our Website, all financial transactions are to be carried out by adults only. Minors below the age of 18 are barred from making purchases on the Website without adult supervision. Additionally, all minors are barred from registering and submitting personal information on our Website.

**Procedure to be followed for correcting any inaccuracies in your personal information submitted to us**

To correct or update any information provided to us, our Website allows you to do so online. In the event of loss of access details, you can send an email to

Contact us

For any queries and complaints related to privacy under applicable laws and regulations, you could reach us


Contact email address:

Phone: +91 98109 07571

Contact days: Monday to Sunday (9 AM to 9 PM)

In accordance with the Information and Technology Act 2000 and Rules and the Consumer Protection Act 2019 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer – Customer Sales

Name: Uzair Baqai


Mobile: +91 98114 36517

Address: GROUND FLOOR, 3070/A, PRATAP STREET,, B/H PARKING GOLCHA CINEMA, DARYAGANJ, 110002 Central Delhi Delhi, India

We urge you to provide a detailed description of the information, violation, objectionable content, or your complaint/grievance to allow us to effectively resolve your request. We make our best efforts to resolve grievances within 30 days of receiving a complaint or within the timelines stipulated under applicable law.

Notification of changes in the Privacy Policy

We keep our Privacy Policy under review to ensure it is up-to-date and accurate. Any changes made to this Privacy Policy in the future will be posted on this page. We reserve the right to change or update this Privacy Policy at any time without prior intimation. Such changes shall be effective immediately upon posting on our Website. You are required to review the Website’s Privacy Policy regularly to stay informed about any changes.
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